NEWS: Xero Bank Feed disruptions

9th December 2021

Please be aware of the following current bank feed disruptions in Xero, as per Xero’s blog page, with the following banks as of 9th December 2021 :

 

AIB (UK) (Open Banking)

Currently AIB (UK) credit cards are unavailable to connect through bank feeds. We’re looking into getting this reinstated. For now please manually import any transactions until this is resolved.

 

HSBC Credit Cards (Open Banking)

We’re aware of an issue where some statement lines are not being imported by the feed. The bank have let us know that this is only impacting transactions made towards the end of the billing cycle.

 

Lloyds and Bank of Scotland Credit Cards (Open Banking)

We’ve been made aware that transactions on subsidiary cards for Lloyds (UK) and Bank of Scotland (UK) credit cards are not importing in. During our investigation, Lloyds have said that this is a more complex issue than originally anticipated so it may take a long time to fix. We don’t have a time-scale on when this will be resolved but we’ll update this blog once Lloyds provides us with an update. For now, we would recommend manually importing any missing transactions – Manually import transactions.

 

NatWest (Open Banking)

We’re aware of an issue with the Natwest bank feed where transactions are importing future dated transactions. Our Product Team are now looking into this and we’ll update this blog once we know more. We’ve also become aware of an issue with Natwest feeds importing duplicate transactions. Our product team are now looking into this and we’ll be in touch once we have an update. Please manually delete any duplicates for now.

 

TSB (Open Banking)

We’re aware of an issue with TSB bank feeds not importing for some customers. Our Product Team are looking into this. For now, please try renewing your bank connection to bring in the latest transactions.

 

To find out more or to confirm the current status with these, please visit  https://www.xero.com/blog/bank-feed-status/

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