Average waiting time for calling HMRC drops to nine minutes!

11th February 2022

It has recently been announced that the average waiting time for HMRC to answer a telephone call reduced to nine minutes in December 2021 compared to 13 minutes in November 2021! If you would like us to speak to HMRC on your behalf, we require agent authorisation via form 64-8. To submit form 64-8 to HMRC online, we need the following information for each type of tax:


Corporation tax


Corporation tax reference (UTR)

Companies House registration number or Registered office postcode


Self-assessment tax


Self-assessment tax reference (UTR)

Your postcode or if you live abroad there is a tick box




VAT registration number

Principal Place of Business postcode

Date of registration for VAT

Final month of last VAT return submitted

Box 5 figure on last VAT return submitted




PAYE reference

Accounts office reference


Alternatively, the following paper form can be submitted:



Once we submit form 64-8 you will either receive an email link to authorise us as agents, or you will be sent a code in the post to your registered office. Once you receive this code, please forward it to your Whitings LLP contact to grant us agent authorisation.

Other items in Blogs
Barbara Nicholas
25th May 2022 A Grim Reap?

We work hard to improve our lot and most of us hope that our loved ones will reap some benefit from our endeavours. But assuming that we don’t manage to spend all the fruits of our labours, the taxman is lurking. And he will take a sizeable chunk if we don’t plan sensibly.   The…

Jake Day
17th May 2022 We’re Hiring: Tax Careers at Whitings

With a vacancy now open for a Trainee Tax Technician in our Bury St Edmunds office, we’d like to give you a closer look at the highlights of choosing a career in tax – and also the highlights of choosing Whitings as your employer. Why choose tax? The common misconception with a career in tax…

Peter Brown
16th May 2022 e-Commerce: Are you finding keeping your business’s records a nightmare?

Understanding how to account for your business’s transactions with online selling platforms can be complicated. Ensuring that you are submitting the correct information to HMRC can be tricky as not all platforms have the same VAT treatment.   A2X could make your life easier by saving you time and headaches from the complex world of…

Louise Bassett
10th May 2022 Defra Announce 50% BPS advance

As farmers face being squeezed with price increases for inputs due to the situation in Ukraine and worldwide gas and energy prices, DEFRA have announced that the RPA will advance 50% of the value of BPS payments to farmers from the end of July 2022 with the balance to be paid from December as normal.…

Luke Bacon
10th May 2022 HMRC starts chasing up SEISS overpayments

HMRC has started to recover overpayments of Self-employment Income Support Scheme (SEISS) grants. From April, HMRC is writing to taxpayers whose entitlement to the fourth or the fifth SEISS grant has reduced by more than £100 to ask them to repay amounts that were overpaid. Entitlement to the fourth and fifth SEISS grants can be affected…

Charlie Whittle
5th May 2022 TRS – Information required and annual declarations

Intended as a companion to: TRS Who should register and when. The TRS will collect information about the trust and its trustees, settlors and other individuals or organisations exercising control. This will include: Name of the trust. Date the trust was created. Whether the trust is an express trust or not. Details of the trust…